Terms and Conditions

Welcome to the Trip Carters ("Trip Carters", "we", "our", "us") website (the "Site"). This website is operated and managed by Trip Carters. By accessing or using our Site, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our Site.

Car Rental Booking Services

• Trip Carters provides a platform for users to search, compare, and book car rentals with various rental service providers.
• We act as an intermediary between you and the rental provider. When you book a car rental, you are entering into a direct agreement with the rental company or its authorized agent.
• All bookings are subject to the terms and conditions of the respective rental provider, including but not limited to vehicle eligibility, driver age requirements, insurance, fuel policies, and return conditions.
• Trip Carters is not responsible for decisions made by rental companies such as denial of service, late fees, or other provider-enforced penalties.

Booking and Payment

• All car rental bookings are subject to availability and confirmation by the provider.
• Prices may change at any time prior to booking confirmation. Once confirmed, prices are locked in.
• Payment must be made using one of the accepted payment methods displayed at checkout.
• Some rental companies may require payment at the time of pickup or additional verification such as a credit card hold.
• Booking fees or service charges may apply and will be disclosed before final payment.

Cancellation and Refunds

• Cancellation and refund policies are determined by the rental provider, not Trip Carters.
• Trip Carters will assist in processing cancellations or refunds but cannot guarantee outcomes.
• Processing time for refunds depends on the provider and can vary between 7 to 30 business days.
• Some bookings are non-refundable or carry cancellation penalties.

Changes and Modifications

• Any changes to car rental bookings (e.g., dates, times, driver information) are subject to the rental provider's policies and may incur additional charges.
• Trip Carters can assist in making changes but does not control the provider’s decision or associated costs.

User Responsibilities

• You must provide accurate personal and driver information during the booking process.
• You are responsible for verifying all rental details, including pick-up/drop-off locations, age requirements, and insurance coverage.
• You must comply with all rental provider rules and local traffic laws during the rental period.
• Trip Carters is not liable for denied rentals, fines, or other issues resulting from false information or failure to meet provider requirements.

Driver Documentation

• You are solely responsible for presenting valid documents at the time of pickup, including a driver’s license, credit card, and any other required ID.
• Trip Carters is not responsible for issues arising from missing or invalid documentation.

Limitation of Liability

• Trip Carters is not liable for any direct, indirect, or consequential losses due to denied rentals, service interruptions, or rental company actions.
• We are not responsible for provider policy changes, pricing errors, or vehicle availability issues beyond our control.
• We do not guarantee specific outcomes regarding changes, cancellations, or refunds.

Intellectual Property

• All content on the Site, including logos, text, graphics, and software, is owned by Trip Carters or its licensors.
• You may not use, copy, or reproduce any part of the Site without written permission from Trip Carters.

Privacy Policy

Your use of the Site is also subject to our Privacy Policy. By using the Site, you consent to the collection and use of your data as described in our policy.

Customer Support

For any questions regarding bookings, refunds, or rental changes, please contact us at info@tripcarters.com or call our customer support number. We aim to respond to inquiries within 2 business days.

Dispute Resolution

• We encourage users to contact us first to resolve any disputes or issues regarding their bookings.
• If unresolved, disputes will be subject to binding arbitration, conducted individually, and governed by the laws of the State.

Modifications to Terms

Trip Carters may update these Terms at any time. Continued use of the Site indicates your acceptance of any changes.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State.

Entire Agreement

These Terms constitute the complete agreement between you and Trip Carters regarding your use of the Site and services.