Refund Policy

At Trip Carters, we aim to handle refund requests in a fair, transparent, and timely manner. This Refund Policy explains how we process and issue refunds for car rental bookings made through our platform.

General Policy

• Refund eligibility is determined entirely by the terms and conditions of the rental car provider.
• Trip Carters acts as a facilitator and does not guarantee the approval of refund requests.
• Users are responsible for reviewing the provider’s refund and cancellation terms at the time of booking.

Refund Process

• We will submit refund requests on your behalf to the appropriate car rental provider.
• Approval, refund amounts, and processing times are governed by the provider’s policies.
• Refunds may take 30 to 90 days from the date of request, depending on the provider’s response time and banking procedures.
• Trip Carters is not responsible for delays caused by the provider or financial institutions.

Fees

• Trip Carters may charge a post-booking service fee for handling refund-related communication and requests. This fee applies per booking.
• This fee is only charged if the provider authorizes a refund or grants a waiver.
• If a refund is denied by the provider, any Trip Carters post-booking service fees already charged will be refunded—however, original booking fees are non-refundable.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• No-shows, late arrivals, or early returns.
• Delays or cancellations due to force majeure events (e.g., natural disasters, strikes, or pandemics).
• Bookings marked as non-refundable by the provider at the time of purchase.
• Failure to cancel or modify a booking within the allowed time frame as specified by the provider.

Policy Modifications

• Trip Carters reserves the right to update or modify this Refund Policy at any time without prior notice.
• Continued use of our platform after any changes constitutes your acceptance of the revised policy.