Privacy Policy

Last Updated: May 27, 2025

At Trip Carters ("Trip Carters," "we," "us," or "our"), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our car rental booking services through our website or other platforms. By submitting your personal information to Trip Carters, whether online or through customer service, you agree to the terms outlined in this Privacy Policy.

1. What Information We Collect

Personal Information (PII): This includes any information that can identify you personally:

• Full name and date of birth
• Postal address
• Phone number
• Email address
• Credit/debit card details (processed securely)
• Driver’s license or other government-issued ID
• Rental preferences and location info

If you provide personal data about others, you confirm that you have the authority to do so and permit us to use it in accordance with this Privacy Policy.

2. How We Collect Personal Information

• Directly from you: When booking rentals or signing up for offers.
• Customer service interactions: Via phone, chat, or email.
• Third-party integrations: Social media platforms, partner sites, or public databases.

3. How We Use Personal Information

• To process car rental bookings and payments
• To provide rental-related services and support
• To send booking confirmations, updates, and marketing (only with your consent)
• To comply with legal and regulatory requirements
• To personalize your experience and improve our website and services
• To detect and prevent fraudulent or illegal activity

4. Sharing of Personal Information

• Affiliates and partners: Only to provide requested services.
• Car rental providers: To complete your rental booking.
• Payment processors: Such as Stripe or PayPal.
• Regulatory authorities: If required by law or government bodies.
• In the event of a business transfer: Such as mergers or acquisitions.

5. Non-Personally Identifiable Information (NPII)

We may also collect NPII that does not directly identify you. Examples include:

• Device type and browser
• Cookies and analytics data
• Usage statistics
• IP address and location

6. Use of Cookies and Tracking Technologies

We use cookies, pixel tags, and Google Analytics to understand how users interact with our website and to enhance your user experience. You can choose to disable cookies in your browser settings, but doing so may impact functionality.

7. Data Security

We implement robust security protocols to protect your information. This includes encryption, secure servers, limited access controls, and monitoring systems. However, no system is 100% secure. If you suspect a breach, please contact us immediately.

8. Your Rights and Choices

• You may opt out of marketing communications at any time.
• You may request access to or deletion of your personal information by contacting us.
• We comply with global privacy laws such as GDPR and CCPA, including cookie consent banners for users in applicable regions.

9. Retention of Information

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless longer retention is required by law.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Cross-Border Transfers

Your personal data may be transferred to and processed in countries outside your own, including countries with different data protection laws.

12. Third-Party Services

Trip Carters uses third-party services including Stripe (Privacy Policy) and PayPal (Privacy Policy) for secure payments. We are not responsible for their practices and encourage you to review their policies.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. Changes will be posted on this page and the "Last Updated" date will reflect the most recent revision.

14. Contacting Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: info@tripcarters.com

Phone: +1-855-485-0434

15. Related Policies

For additional information, please see our Terms & Conditions and Refund Policy.